I personally experienced it. Twice at that!
First, it was in their Manila Bay area branch. We had to wait for almost an hour for a food to be served. That was last year (2006).
Again, this October. I was with my football buddies, since we were in Rockwell, we had to look for a not so expensive restaurant to dine in. We’ve had enough of McDos and Jollibees. Dencio’s was the choice.
The almost an hour wait for the food, again! Not only that, the chicken we ordered still had blood in it. We requested it to be grilled again, but it only got worse, and still with blood in it.